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Service Engineer

Smyrna, GA

Posted: 05/06/2025 Industry: Engineering Job Number: 35009

Job Description

We are hiring for a Service Engineer in the Smyrna, GA area.

We are open to considering recent engineering graduates (Mechanical, Electrical OR Mechatronics) OR someone that already has industry experience.

This position requires 60-70% travel (including occasional international trips).

Compensation includes base salary ($60-$80K), daily per diem, paid travel hours (from doorstep to destination) and ample opportunity for OT pay.  This can become a very lucrative opportunity.

100% paid Employee benefits and 70% for Family & Children!

Responsibilities:
  • Utilize professional knowledge and experience to maintain the Company's safety standards in accordance with OSHA and state regulations when working on equipment. while working with vitality and discipline
  • Provide on-site installation, validation and commissioning of machinery/mold as well as diagnosing and repairing existing machinery/mold in the field, in accordance with the Company standards and in line with professional judgment. Pursue customer satisfaction
  • Exercise independent discretion to develop and maintain good customer relations in the performance of duties, while maintaining a professional presence, delivery, and  demeanor when communicating with customer.
  • Utilize all available resources to ensure effective customer service while developing an organized approach to solving machine/mold problems, including without limitation, reference materials, manuals, drawings, procedures and support from other service team members to solve problems.
  • Troubleshoot and provide telephone support to customers, as deemed necessary.
  • Provide instructions to plant maintenance and management staff in the safe operation and maintenance of  equipment.
  • Assist Technical Service Center’s (hereby TSC) in activities such as, molding trials, sampling, shipping preparation for machines/molds/ancillary equipment.
  • Establish relationships with Company’s International Sales, Service and Design Departments in order to obtain answers and provide solutions to problems encountered in the field.
  • Individual must strive for continuous improvement.
  • Provide regular, complete, clear and organized service and expenses reports. Based on the requirements in the field, create and maintain record keeping systems and understand your responsibility of maintaining working hours report.
  • Complies with the company's policies and procedures.
Required: 
  • Must possess or have ability to obtain a US Passport for possible international travel.
  • Technical degree OR 3 years’ experience working with  either one of the following machines (Bekum, Aoki, or Husky) or similar machines.
  • Mechatronics, Electrical, and/or Mechanical background
  • Exceptional customer service skills with expertise in troubleshooting, diagnosing and solving complex machine issues.
  • Ability to work professionally with all levels of client organizations staff.  
  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem solving situations; Uses reason, discretion and judgment even when dealing with emotional topics.
  • Thorough working knowledge of MS Office, Excel, Adobe, Internet skills
  • Ability to read and understand documents, such as operating and maintenance instructions, procedure manuals, and electrical/hydraulic and pneumatic schematics, and to accurately interpret the meaning of such documents utilizing professional knowledge and judgment.
  • Working knowledge and ability to test and troubleshoot electrical/ analog and digital circuits.
  • Possess and maintain a valid and unrestricted driver’s license
  • Organizational and time management skills. Provide regular, complete, clear and organized service and expenses reports, based on the requirements in the field, create and maintain record keeping systems to support work performed.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; actively listens and gets clarification; Responds well to questions; Participates in group meetings.
  • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to effectively read, understand, analyze, and interpret written information. Clearly write routine reports and correspondence, utilizing discretion as to what should and should not be included. 

Preferred:
  • Associate or Bachelor degree in Electrical or Mechanical Engineering

Meet Your Recruiter

Brian Ray

Originally hailing from South Alabama, Brian attended the University of Alabama, where he studied Anthropology and Geology. After graduation, he pursued careers in the hospitality and home remodeling industries before finding his way into the talent acquisition world in 2018. He spent the first six years of his recruiting career working in the consumer technology and digital marketing industries before joining Selectek in 2024. Throughout his talent acquisition career, Brian has developed a knack for connecting with both candidates and hiring managers and has a passion for creating a top-notch candidate experience. Outside of work, Brian enjoys spending time with his family (both human and animal), cooking, reading, and playing tabletop games like Dungeons and Dragons.

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About Smyrna, GA

Ready to embark on a vibrant career journey in Smyrna, Georgia? This thriving area just outside of Atlanta is teeming with exciting job opportunities waiting for talented individuals like you to seize. Smyrna boasts a perfect blend of suburban charm and urban amenities, making it an ideal place to grow both personally and professionally. From the historic Covered Bridge and the impressive SunTrust Park, home of the Atlanta Braves, to the mouthwatering Southern cuisine and lively arts scene, Smyrna offers a unique and enchanting backdrop for your career aspirations. Explore our job listings now and discover why Smyrna is the perfect place to take your career to new heights!

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Selectek, Inc.
2015 Vaughn Road
Suite 130
Kennesaw, GA 30144
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