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Service Coordinator

Verona, WI

Posted: 09/03/2026 Industry: Manufacturing Job Number: 38310

Job Description

A Service Coordinator to be the internal point of contact for parts and service requests after a machine ships. You will triage incoming service calls, scope and quote spare parts and on-site service work, and keep the queue moving so customers get clear answers and fast turnaround.

Required:
  • Experience: 3+ years in a service coordination, parts, field service, or technical support role, ideally in custom automation, industrial equipment, or a related manufacturing field.
  • Technical fluency: comfortable reading mechanical and electrical drawings, talking through a control system over the phone, and helping diagnose issues without being on-site.
  • Quoting ability: able to scope parts and service work and put together an accurate quote for labor, travel, and materials.
  • Customer presence: you can handle a frustrated customer on a bad day and leave them feeling taken care of. Strong written and verbal communication.
  • Organization: you can juggle a triage queue and an open-quote list without anything falling through the cracks. Nice to Have
  • Associate or bachelor's degree in Engineering, Industrial Technology, Business, or a related field. Equivalent hands-on experience is fully acceptable.
  • Experience with ERP systems and service management software.
  • Background with PLCs, motion control, pneumatics, or robotics.
Responsibilities:
  • Service Triage
    • Be the first point of contact for incoming service calls and emails from customers.
    • Gather the right information up front: ask good questions, review machine history, and determine whether the issue is a quick fix, a parts order, or a site visit.
    • Prioritize by urgency and impact: a downed production line gets a different response than a routine preventive maintenance (PM) request.
    • Set clear expectations with the customer on next steps, timing, and cost, and route the work to the right internal team.
  • Quoting: Spare Parts
    • Handle incoming spare parts requests: identify the right part, confirm availability, and quote pricing and lead time.
    • Work with purchasing and engineering when a part needs to be sourced, substituted, or identified from an older build.                  
    • Flag recurring parts demand so critical items can be kept on the shelf.
  • Quoting: On-Site Service Visits
    • Scope and quote on-site service visits, including travel, labor, and any parts required.
    • Coordinate with engineering and the field team so the quoted scope matches what can actually be executed. Follow up on open quotes and convert approved ones into scheduled work.
  • Coordination & Records
    • Coordinate parts availability, technician scheduling, and shop resources for service work with purchasing and production.
    • Pull in engineering when a service issue points to a deeper problem, and pass field learnings back to the team.
    • Make sure service work is documented and handed to finance for accurate, on-time billing.
    • Keep clean records of service activity: work orders, quotes, service reports, parts movement, and customer communications.
Pay Range: $65k/yr. - $85k/yr.
 

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About Verona, WI

Discover exciting job opportunities in Verona, Wisconsin, and take your career to new heights! Located just outside Madison, Verona offers a perfect blend of small-town charm and big-city amenities. Known for its vibrant community, proximity to attractions like Epic Systems Campus, and stunning views at the Verona Ice Age Trailhead, this area provides endless growth prospects for job seekers. Explore the local art scene at Verona Art Gallery, catch a show at the Verona Area Community Theater, and indulge in delicious farm-to-table cuisine at local eateries. With easy access to Madison's professional sports teams and venues, as well as nearby parks and recreation areas like Badger Prairie Park, Verona promises an enriching lifestyle for anyone looking to advance their career in a welcoming and dynamic environment. Start your job search today and unlock a world of opportunities in this picturesque region!

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