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Service Coordinator - Automated Machinery

Verona, WI

Posted: 08/24/2026 Industry: Engineering Job Number: 38342

Job Description


Service Coordinator - Automated Machinery

Verona, WI | Full-Time | $65 – $85K, depending on experience 
Summary:
  • In this role, you will be working for a custom, automated machinery manufacturer.
  • The Service Coordinator will be the internal point of contact for parts and service requests after a machine ships.
  • You will triage incoming service calls, scope and quote spare parts and on-site service work, and keep the queue moving so customers get clear answers and fast turnaround. This is a focused, individual-contributor role working closely with engineering, purchasing, and the field team.
Job Duties:
  • Service Triage: be the first point of contact for incoming service calls and emails, gather the right information, and prioritize by urgency and impact.
  • Set clear expectations with customers on next steps, timing, and cost, and route work to the right internal team.
  • Spare parts quoting: identify the right part, confirm availability, and quote pricing and lead time, working with purchasing and engineering as needed.
  • On-site service quoting: scope and quote service visits including travel, labor, and parts, and convert approved quotes into scheduled work.
  • Coordinate parts availability, technician scheduling, and shop resources with purchasing and production.
  • Keep clean records of service activity and hand work to finance for accurate, on-time billing.
Requirements:
  • 3+ years in a service coordination, parts, field service, or technical support role, ideally in custom automation, industrial equipment, or related manufacturing
  • Technical fluency: comfortable reading mechanical and electrical drawings and diagnosing issues over the phone
  • Quoting ability for labor, travel, and materials
  • Strong customer presence with excellent written and verbal communication
  • Organized, able to juggle a triage queue and an open-quote list without anything falling through the cracks
Preferred:
  • Associate or Bachelor’s degree in Engineering, Industrial Technology, Business, or a related field. Equivalent hands-on experience is fully acceptable
  • Experience with ERP systems and service management software
  • Background with PLCs, motion control, pneumatics, or robotics
 
For more information, please Apply, and/or email a copy of your resume to Beka Cassidy at BCassidy@selectek.net

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About Verona, WI

Discover exciting job opportunities in Verona, Wisconsin, and take your career to new heights! Located just outside Madison, Verona offers a perfect blend of small-town charm and big-city amenities. Known for its vibrant community, proximity to attractions like Epic Systems Campus, and stunning views at the Verona Ice Age Trailhead, this area provides endless growth prospects for job seekers. Explore the local art scene at Verona Art Gallery, catch a show at the Verona Area Community Theater, and indulge in delicious farm-to-table cuisine at local eateries. With easy access to Madison's professional sports teams and venues, as well as nearby parks and recreation areas like Badger Prairie Park, Verona promises an enriching lifestyle for anyone looking to advance their career in a welcoming and dynamic environment. Start your job search today and unlock a world of opportunities in this picturesque region!

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