Senior Technical Support Specialist

Alpharetta, GA 30009

Posted: 10/28/2019 Industry: IT Job Number: 9973

Job Description

Our client is a leading architectural firm that is looking to add an experienced desktop support individual to their IT group. The focus of this role will mainly be for desktop and software support. In addition to support they are looking at this role to offer leadership to more junior technicians. This position is for a highly motivated and customer service-oriented individual looking to gain experience and grow their career in Information Technology. This is a full-time position that will require occasionally supporting user’ s after hours.

Pay: $24-30/hr
Alpharetta, GA
6 Month Temp to Perm

Operating Systems & Applications Used:
  • Microsoft Windows 7 64bit+
  • Microsoft Office 2010+
  • Adobe Products (Acrobat, Indesign, Photoshop)
  • Autodesk Revit, AutoCAD, AutoCAD Architecture, 3DSMax Design, Navisworks

Job Duties will include:
  • Daily support for local and remote users using our Manage Engine Desktop Central
  • Assist in the development and maintenance of IT systems and procedures
  • Provide technical support and expertise in analyzing, identifying and resolving problems
  • Resolve hardware (desktops, printers, plotters) and software issues
  • Setting up workstations and laptops
  • Supporting Apple mobile devices
  • Assisting in asset inventory
  • Creating procedural documentation when necessary
  • Assist in the management of digital printing and plotting issues when they occur
  • Help with departmental moves within the office (laptop/workstation relocation)
  • Other duties as assigned

  • 5 Plus years in a desktop support role
  • Associates Degree (Bachelor’ s degree preferred)

  • Previous experience support CAD or REVIT
For immediate consideration please send an updated version of your resume to Aaron Tibbetts at

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Aaron Tibbetts

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