Lead Customer Support Representative

Port Richey, FL 34668

Posted: 05/06/2024 Industry: Manufacturing Job Number: 30265

Job Description

We have an immediate need for a Lead Customer Support Representative in the Tampa-Clearwater, FL area. We are looking for someone that has experience in the manufacturing industry and has supervised other customer service reps.

Salary range is $50-$60K, relevant to experience.

This position may start as contract, with the expectation to go direct within 6 months of start date.

Job description:
  • Responsible for creating and maintaining production Request for Quotes (RFQ’s) by data collection through the actual production process.
  • Establishing best suited P.O. type with customer  
  • Negotiate renewable and new contracts with customers.
  • Coordinate and confirm Customer orders in a timely manner.
  • Coordinate customer urgent requests by expediting premium orders by working with all impacted departments.
  • Oversee the initial production P.O. transitioning from Program Management/Engineering to Production for visibility.
  • Educate Customers with our ordering policies to ensure customer requirements are met and to prevent any misunderstanding or confusion.
  • Oversee and ensure that the Customer’s production P.O.’s are entered and executed correctly.
  • Oversee/maintain the Customer’s shipping preferred method in the system.
  • Interface with the Customer and Accounting for outstanding invoices
  • Support and maintain the ISO standards.
  • Ensure a representative is available for customer communication at all times, during normal business hours.
  • Generate Production Sales Order and Work Orders 
  • Back log reporting
  • Responsible for the supervisory activities in accordance with the organization’s policies and applicable laws.
  • US Citizen OR Permanent Resident
  • Experience working in a B2B (Business-to-Business) customer service position.
  • High School Graduate or equivalent GED required
  • Prior experience with an Enterprise Resource Planning (ERP) system
  • Able to multi-task
  • Strong knowledge of company computer programs with basic Excel and Word
  • Customer focus oriented
  • Demonstrate an approachable attitude with a positive team working mindset
  • Be the voice of the company to customers
  • Experience working in a manufacturing environment HIGHLY preferred.

Meet Your Recruiter

Nick Donofrio
Account Manager

Bringing 15 years of industry experience to Selectek, Nick has the know-how and passion to serve our clients as an account manager.

Nick was born and raised in the Rochester, New York area. In the early summer of 1998, after earning his BA in Communications from SUNY Oswego, he decided to take a 16 hour road trip to Atlanta, GA and see what all the fuss was about. Fast forward to 2020, Nick still resides in the Metro Atlanta area. NASCAR, the Atlanta Braves and homemade sweet tea may have had a slight influence on his decision to stay.

Nick has found the staffing industry to be a good match for his personality type. He gets paid to talk on the phone, take clients out to lunch and feels a true sense of pride when he can provide a viable solution to his client’s needs. He is excited to be a part of the Selectek family and enjoys the company of his co-workers.

When not in the office, Nick enjoys spending time with his family, playing in a Rec Soccer league and playing a few video games here and there.

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About Port Richey, FL

Discover exciting job opportunities in and around Port Richey, Florida today! Nestled along the stunning Gulf Coast, this charming town offers not only beautiful beaches and warm weather year-round but also a thriving job market brimming with growth potential. Imagine working just a stone's throw away from the vibrant Stilt House Brewery or catching a live performance at the Towne Square Mall. With renowned art galleries like the Progress Energy Art Gallery and the opportunity to enjoy delicious local cuisine at places like Catches Waterfront Grille, embarking on your career in Port Richey promises a blend of professional fulfillment and unforgettable experiences. Explore our job listings now and unlock the door to a fulfilling career in this captivating region.

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Selectek, Inc.
2015 Vaughn Road
Suite 130
Kennesaw, GA 30144