IT Support Technician

Birmingham, AL 35203

Posted: 09/17/2019 Industry: IT Job Number: 10758

We have an immediate opening for an IT Support Technician that will focus on AutoCAD related issues. The role is a long-term indefinite contract. This position is responsible for providing first responder support for Technical and Project Solutions employees and customers. This role requires partnering with the Technology Organization and working with multiple engineers, design technicians, external contract firms/vendors, and management to resolve any technical issues they are confronted with, to ensure the completion of projects in a timely fashion.

Along with routine work activities (including end-user support and video conferencing support) this role is designed to provide leadership and support related to the following technical support functions:
  • Hardware support – workstations, remote access desktops, mobile devices, plotters, printers, etc.
  • Software and end-user support (OS, DID, Autodesk tools, Vault implementation, etc.)
  • Internal customer interactions (Partnering with the Technology Organization and Building Services to resolve issues)
  • External customer interactions (Interfacing with Contract Firms and Vendors to support engineering projects)
  • Client-side deployments
  • End-user tool training (AutoCAD, etc.)

Knowledge, Skills & Abilities:
  • AutoCAD knowledge preferred includes:
  • File management
  • Basic drawing/design skills
  • Ability to create and manage layers effectively, including the ability to set up layer filers and set up line-weights and styles
  • Knowledge of block creation, dimension styles, tool palettes, and design center
  • Ability to create and effectively use a tabbed drawing, including setting up multiple viewports at different scales
  • Document management
  • Strong oral and written communication skills
  • Ability to build relationships at all levels and work in a team atmosphere
  • Ability to effectively manage multiple projects & tasks
  • Ability to manage shifting priorities
  • Proficient in Microsoft Office products, particularly Excel, PowerPoint, and Word

  • 5 or more years’ experience with IT support
  • 5 years of AutoCAD support highly preferred but less will be considered.
  • Associates Degree or equivalent work experience

  • Experience maintaining PC, Plotter, Printer, Copier hardware and software
  • AutoCAD certificate or training

Pay: $22.00-$26.00
Term: Indefinite Contract


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