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Helpdesk Technician-Tier 2

Canton, GA

Posted: 05/27/2026 Industry: IT Job Number: 37951

Job Description

We have an immediate opening for a Helpdesk Technician in Canton, GA.  In this role, you will coordinate with our Managed Service Provider and provide hands-on, day-to-day support for our networking, software, and cybersecurity operations in tandem with existing outsourced partners.
 
Required:
  • 3-5 Years in IT: Endpoint, network, system administration, or engineering experience recommended.
  • Microsoft Office 365: Proficiency with the full suite, especially Exchange Online and SharePoint.
  • Firewalls & Networking: Hands-on with WatchGuard, switching, and routing basics.
  • Bachelor’s degree in computer science, networking, IT, or equivalent work experience is preferred (not a must).
  • MCSE/MCSA, Security+, and VMware Certified Professional are a plus.
  • Technical Troubleshooting: Proficiency in quickly diagnosing and resolving hardware, software, and network issues.
  • Windows & Network Security: Solid understanding of Windows environments, plus fundamentals of network and computer security.
  • Active Directory & DNS: Hands-on experience with AD/LDAP, DNS, and Identity Access Management.
  • Manufacturing Environment (Preferred): Prior exposure to DFARS/CMMC compliance or similar regulated industries is beneficial.
  • Bonus Tools Experience: Familiarity with JIRA, Confluence, DUO, Windows Defender, WatchGuard VPN, and VMware ESXi.
Job Details: 
  • Infrastructure Maintenance: Coordinate with our MSP to help oversee firewalls, networking equipment, servers, databases, malware protection, and VOIP phone systems.
  • Hardware/Software Management: Install, configure, secure, and maintain hardware, software, printers, and scanners.
  • Technical Support: Provide Tier-2 technical support in-person or via phone, ensuring swift issue resolution.
  • User & Account Administration: Manage user accounts, email maintenance, password resets, account lockouts, and identify hardware/software/service needs.
  • Vendor Coordination: Collaborate with our MSP to handle server backups, critical software/databases, and network security/connectivity.
  • Office 365 Expertise: Serve as a hands-on subject matter expert for Exchange Online, SharePoint, Teams, and other O365 applications.

Pay Range:-$40-$48/hr
Location: Canton, GA
Please contact with interest: Wendy 678-802-6616
wendyc@selectek.net
 

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Wendy Colaiacovo

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About Canton, GA

Explore exciting job opportunities around Canton, Georgia, and take the next step in your career journey today! Nestled in the heart of Cherokee County, Canton offers a dynamic blend of a thriving economy, picturesque landscapes, and a tight-knit community. From the historic downtown area with its charming shops and restaurants to the nearby Etowah River Trail for outdoor enthusiasts, Canton has something for everyone. Enjoy the Canton Theatre, charming art galleries, and the vibrant local food scene while being close to Atlanta's professional sports teams and bustling cultural venues. Join us in Canton, GA, where career growth meets Southern charm!

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