Helpdesk Support Technician

Huntsville, AL

Posted: 08/21/2023 Industry: IT Job Number: 26493

Job Description

Selectek is looking to bring on a Helpdesk Support Technician to join their growing team. This role will add user support to their team as well as assisting with PC builds.

Responsibilities:
  • Provides technically correct responses to end users in a timely manner and records all user support activity in the IT helpdesk.
  • Builds WIN10 computers in accordance with Build Guide and assists users in transferring files, certificates etc to newly issued computers.
  • Installs unique software for project teams (after verifying proper licensing)
  • Maintains computer acceptance letters from users and ensures accurate hardware/software inventories.
  • Independently investigates and troubleshoots hardware/software problems and performs corrections.
  • Maintains printers, copiers and other technology devices as assigned.
  • Responsible for sanitizing computers returned by users and for timely update of computer information in active directory and IT inventory system.
  • Ensures adherence to IT security policies and procedures escalating issues to senior staff when necessary.
Required:
  • 2+ years of experience working in helpdesk capacity in Microsoft domain environment
  • Experience with Win10 and Active Directory
  • Strong verbal and written communication skills
  • Organized with attention to detail

This person will do a mixture of hardware/software helpdesk user support as well as PC build. To start, they will likely do 60% helpdesk work and 40% PC build, but as they learn more that will change to 80% helpdesk work and 20% PC build. Most important experience is AD (Active Directory) and WIN10 experience.

Sponsorship: No
No security clearance needed. Need to be US citizen
Pay Range: $25/hour - $30/hour ($52,000 - $63,000 annual salary)
Term of assignment: 6 months temp to perm
Hours & Shift: Monday - Friday 7am-4pm no flex time
Work From Home/remote: No
Overtime: Minimum - occasionally an hour or two
Travel: None
Work Attire: Business Casual
Does the client require a background check/drug test? Yes

Please contact Lizzie Johns at 470-203-0754 or Ljohns@selectek.com for more information.
 

Meet Your Recruiter

Lizzie Johns
Technical Recruiter

Lizzie is originally from a small town in South Georgia where she grew up on a farm. She then moved to the “big city” of Athens to attend The University of Georgia where she received her bachelor’s degree in Speech Communication. The courses she took cultivated her desire to connect with people and help others. This path led her to a sales and recruiting job with a company in Atlanta that took her to Pittsburgh and then back to Atlanta. Although she enjoyed the competitiveness of sales, recruiting was her passion. For the next three years, Lizzie honed her recruiting skills while working for a light industrial/manufacturing staffing company in Marietta, GA.

Lizzie joined Selectek in March of 2021. She brought with her a cumulative of nearly 9 years of recruiting experience. Her strong background and knowledge of recruiting gave her a great base for learning the ins and outs of engineering and architecture.

In her spare time, Lizzie spends time with her dogs (Jax, Tuck, and Birdie) and cat (Luna). She also enjoys cheering on the Georgia Bulldogs football team and visiting local wineries. She enjoys going on trips with her husband, Philip, and playing in a competitive cornhole league with him.

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About Huntsville, AL

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Selectek, Inc.
2015 Vaughn Road
Suite 130
Kennesaw, GA 30144
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