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Helpdesk Support Technician

Huntsville, AL

Posted: 08/21/2023 Industry: IT Job Number: 26493

Job Description

Selectek is looking to bring on a Helpdesk Support Technician to join their growing team. This role will add user support to their team as well as assisting with PC builds.

Responsibilities:
  • Provides technically correct responses to end users in a timely manner and records all user support activity in the IT helpdesk.
  • Builds WIN10 computers in accordance with Build Guide and assists users in transferring files, certificates etc to newly issued computers.
  • Installs unique software for project teams (after verifying proper licensing)
  • Maintains computer acceptance letters from users and ensures accurate hardware/software inventories.
  • Independently investigates and troubleshoots hardware/software problems and performs corrections.
  • Maintains printers, copiers and other technology devices as assigned.
  • Responsible for sanitizing computers returned by users and for timely update of computer information in active directory and IT inventory system.
  • Ensures adherence to IT security policies and procedures escalating issues to senior staff when necessary.
Required:
  • 2+ years of experience working in helpdesk capacity in Microsoft domain environment
  • Experience with Win10 and Active Directory
  • Strong verbal and written communication skills
  • Organized with attention to detail

This person will do a mixture of hardware/software helpdesk user support as well as PC build. To start, they will likely do 60% helpdesk work and 40% PC build, but as they learn more that will change to 80% helpdesk work and 20% PC build. Most important experience is AD (Active Directory) and WIN10 experience.

Sponsorship: No
No security clearance needed. Need to be US citizen
Pay Range: $25/hour - $30/hour ($52,000 - $63,000 annual salary)
Term of assignment: 6 months temp to perm
Hours & Shift: Monday - Friday 7am-4pm no flex time
Work From Home/remote: No
Overtime: Minimum - occasionally an hour or two
Travel: None
Work Attire: Business Casual
Does the client require a background check/drug test? Yes

Please contact Lizzie Johns at 470-203-0754 or Ljohns@selectek.com for more information.
 

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About Huntsville, AL

Ready to discover exciting job opportunities in the vibrant Huntsville, Alabama area? Huntsville, known as the 'Rocket City,' is a dynamic hub for innovation and technology, offering a plethora of career growth possibilities. With landmarks like the U.S. Space & Rocket Center and the beautiful landscapes of Monte Sano State Park, Huntsville seamlessly blends cutting-edge science with Southern hospitality. Explore the Huntsville Museum of Art, catch a show at the historic Von Braun Center, or indulge in the local favorite, Alabama white BBQ sauce. Join the Rocket City Trash Pandas fandom, Huntsville's Minor League Baseball team, and immerse yourself in the charming Southern charm that makes this region a unique place to live and work. Start your next career adventure with our curated job listings today!

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Selectek, Inc.
2015 Vaughn Road
Suite 130
Kennesaw, GA 30144
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