Helpdesk Support Technician

Charleston, SC

Posted: 01/09/2025 Job Number: 33635

Job Description

Job Title: Helpdesk Support Technician
Location: Charleston, SC

Do you enjoy providing exceptional technical support and helping others thrive in a technology-driven environment?
Our client is seeking a skilled and motivated Helpdesk Support Technician to join their growing team. In this role, you will play a crucial part in ensuring the smooth and efficient operation of the company's IT infrastructure, with a primary focus on supporting the transition from Windows 10 to Windows 11.

About the Role:
  • End-User Support: You will provide timely and accurate technical assistance to end-users, resolving their IT-related issues and documenting all support activities.
  • PC Builds & Migrations: You will be responsible for building Windows 11 computers according to established guidelines and assisting users with the seamless transfer of files, certificates, and other important data to their new devices.
  • Software Installation & Licensing: You will install and configure specialized software for project teams, ensuring proper licensing compliance.
  • Inventory & Asset Management: You will maintain accurate records of computer hardware and software, including user acceptance letters and inventory updates.
  • IT Security: You will ensure adherence to all IT security policies and procedures, escalating critical issues to senior staff as needed.
Who You Are:
  • IT Educated: You possess a formal IT education, such as an associate's or bachelor's degree in Information Technology or a related field.
  • A Strong Communicator: You possess excellent written and verbal communication skills, enabling you to effectively interact with users at all levels.
  • Organized & Detail-Oriented: You are highly organized and detail-oriented, with the ability to manage multiple tasks and maintain accurate records.
Additional Info:
  • Term: This is a temporary, 12-month contract with the possibility of extension.
  • Pay Range: $22.00 - $25.00 depending on prior experience.

Ready to Join Our Team?
If you are a passionate and results-oriented Helpdesk Support Technician with a strong technical foundation and a desire to contribute to a successful IT environment, please apply and reach out to Brian Ray at bray@selectek.net or call 470-415-8255.

Meet Your Recruiter

Brian Ray

Originally hailing from South Alabama, Brian attended the University of Alabama, where he studied Anthropology and Geology. After graduation, he pursued careers in the hospitality and home remodeling industries before finding his way into the talent acquisition world in 2018. He spent the first six years of his recruiting career working in the consumer technology and digital marketing industries before joining Selectek in 2024. Throughout his talent acquisition career, Brian has developed a knack for connecting with both candidates and hiring managers and has a passion for creating a top-notch candidate experience. Outside of work, Brian enjoys spending time with his family (both human and animal), cooking, reading, and playing tabletop games like Dungeons and Dragons.

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About Charleston, SC

Looking for your next career opportunity? Explore our job listings in the vibrant Charleston, South Carolina area. Known for its historical charm, stunning beaches, and Southern hospitality, Charleston offers a unique blend of culture and growth opportunities for job seekers. Imagine working near iconic landmarks like Rainbow Row, enjoying delicious Lowcountry cuisine, attending performances at the Dock Street Theatre, and soaking up the sun at Waterfront Park. Join the local community and consider advancing your career in this enchanting city. Browse our job openings today and discover the possibilities Charleston has to offer. Start your journey towards a fulfilling career in the Holy City!

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Selectek, Inc.
2015 Vaughn Road
Suite 130
Kennesaw, GA 30144
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