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Field Service Technician

Roseville, IL

Posted: 09/06/2024 Industry: Technical Job Number: 32059

Job Description

We have an immediate need for a Field Service Technician in the Northwestern Illinois area of Roseville, IL.

This is a direct hire position which includes double time travel pay, paid holidays, PTO, unpaid sick time and 401K

Base pay is $25-$30/HR and you will be paid DOUBLE TIME for any work you are doing off-site (which is estimated to be 50% of the time).

Estimated yearly income could be 70K-100K+ depending on travel pay.

Required:
  • Good analytical skills and attention to detail with ability to read and interpret blueprints,  electrical schematics, plans, and manuals.
  • Experience working with 480VAC, 3Ø in an Industrial environment
  • Excellent customer service skills with desire to exceed customer expectations.
  • Ability to work independently in a timely manner, making sure job is done correctly the first time.
Physical requirements
  • Lift & carry up to 50 lbs.
  • Sitting for extended periods of time
  • Driving a vehicle
  • Must have a valid driver’s license and physically be able to drive
  • Must be physically able to travel by car, train, and/or plane
  • Standing/Walking/Climbing
  • Bending/Twisting/Stooping
  • Must be able to operate equipment
Job Summary:
Regular travel will be expected with this position.  Balance of work load may be split into 2 categories: In house customer demos & training/Ongoing R&D of equipment advancements.

The position is responsible for installation, commissioning, and customer training of various types’ of equipment. Provide service and customer support in person at customer facilities and via phone.

Position Responsibilities:
 
  • Work with Automation Engineers to help design, program, and test automated machinery processes.
  • Organizes work by reviewing daily requirement; checking and gathering supplies to help better/service job.
  • Install, maintain and repair electronic, mechanical and electrical components.
  • Travel to job sites in service area, and work to ensure schedule is maintained and delays are properly communicated to customer.
  • Be available to work nights or weekends to service emergency needs of our customers.
  • Document all installed equipment upon arrival; necessary test measurements, and pictures as necessary.
  • Diagnose diverse service issues, obtain any replacements parts, calibrate system to manufacturer’s recommendations, and explain fully to customer what the issue is and what is needed to correct.
  • Participate in company provided training opportunities on latest technologies.
  • Identify and report potential opportunities for additional business (newer system, service contracts, additional services, business potentials, and opportunities).
  • R & D of Equipment
  • Service existing accounts by investigating complaints, conducting test; resolving problems. Through visits to the customer facility and/or through phone/computer communication.
  • Establishes service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.
  • Keeps personal equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventative maintenance.
  • Documents service and installation actions by documenting processes, and producing timely and detailed service reports.
  • Maintains customer confidence by keeping service information confidential.
  • Updates job knowledge by participating in educational opportunities.
  • Produce timely and detailed service reports.
  • Document processes for better training of our customers.
  • Cooperate with technical team and share information across the organization in various departments.
  • Build positive relationships with customers
  • Other duties as assigned by supervisor

Meet Your Recruiter

Nick Donofrio

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About Roseville, IL

Ready to kickstart your career in the picturesque town of Roseville, Illinois? Nestled in the heart of the Midwest, Roseville offers a perfect blend of small-town charm and big-city opportunities. With thriving industries, excellent schools, and a vibrant arts scene, Roseville is a hidden gem for job seekers looking to advance their careers. Explore job listings in this flourishing region known for its beautiful parks like Monmouth Park, captivating performances at the Buchanan Center for the Arts, and culinary delights like the famous Galesburg ‘hot dog shops’. Consider making Roseville your home and discover the endless possibilities for personal and professional growth in this unique and enchanting community.

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