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Customer Support Manager

Port Richey, FL 34668

Posted: 02/28/2023 Job Number: 23825

Job Description

We have an immediate need for a Customer Support Manager in the
Tampa-Clearwater, FL area. We are looking for someone that has experience in the manufacturing industry and has supervised other customer service reps.

This is a direct hire position.

Job description:
  • Responsible for creating and maintaining production Request for Quotes (RFQ’s) by data collection through the actual production process.
  • Establishing best suited P.O. type with customer  
  • Negotiate renewable and new contracts with customers based on customer knowledge, cost, and forecast. 
  • Coordinate and confirm Customer orders in a timely manner
  • Coordinate customer urgent requests by expediting premium orders by working with all impacted departments.
  • Oversee the initial production P.O. transitioning from Program Management/Engineering to Production for visibility.
  • Educate Customers with our ordering policies to ensure customer requirements are met and to prevent any misunderstanding or confusion.
  • Oversee and ensure that the Customer’s production P.O.’s are entered and executed correctly
  • Oversee/maintain the Customer’s shipping preferred method in the system.
  • Interface with the Customer and Accounting for outstanding invoices
  • Evaluate and dissect Job Costing and relay findings back to the Job Cost Team
  • Support and maintain the ISO standards.
  • Ensure a representative is available for customer communication at all times during normal business hours.
  • Generate Production Sales Order and Work Orders 
  • Back log reporting
  • Production quoting
  • Responsible for the overall direction, coordination, performance and evaluation of all customer service and logistics employees.
  • Responsible for the supervisory activities in accordance with the organization’s policies and applicable laws.
  • Responsibilities include meeting company goals and metrics, interviewing, hiring, and training employees; planning, assigning, and directing work; appraisals, rewarding and disciplining employees.
  • Order management
  • Review invoices for accuracy
  • Inventory management
  • Profit margin review and updates
  • Production re-quoting
  • US Citizen OR Permanent Resident
  • Experience working in a management role with direct reports.
  • High School Graduate or equivalent GED required
  • Understanding of gross margins
  • Prior experience with an Enterprise Resource Planning (ERP) system
  • Able to multi-task
  • Strong knowledge of company computer programs with basic Excel and Word
  • Customer focus oriented
  • Demonstrate an approachable attitude with a positive team working mindset
  • Be the voice of the company to customers
  • Background in Accounting or Finance strongly preferred
  • Experience as a Team Leader, CSM, or Account Manager in a manufacturing environment.
Salary (depending on experience/education): $60-90K

Location: Port Richey, FL 34668

Hours: Mon-Fri, 8AM-5PM or 7:30-4:30

For consideration, please send your resume to shellyb@selectek.com or call/text (678) 802-6623.

Meet Your Recruiter

Shelly Benmuyal
Technical Recruiter

Shelly is originally from Brazil and graduated from Universidade Paulista with a B.S. degree in Psychology.   In 2014 Shelly moved to Atlanta, GA to begin her career in recruiting where she worked as an IT Recruiter and Account Manager.  Shelly enjoys connecting with professionals, learning about their career goals and matching them with the positions they want.  Shelly joined Selectek as a Technical Recruiter in June of 2022.  In her free time, Shelly enjoys hiking and reading.

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