Customer Support Manager

Port Richey, FL

Posted: 04/09/2024 Industry: Engineering Job Number: 29939

Job Description

Do you have experience in the manufacturing industry and supervising customer service representatives? We have a great Customer Support Manager opportunity North of Clearwater, FL.

Pay: $60k - $90k

Job description:
  • Responsible for creating and maintaining production Request for Quotes (RFQ’s) by data collection through the actual production process.
  • Establishing best suited P.O. type with customer  
  • Negotiate renewable and new contracts with customers based on customer knowledge, cost, and forecast. 
  • Coordinate and confirm Customer orders in a timely manner
  • Coordinate customer urgent requests by expediting premium orders by working with all impacted departments.
  • Oversee the initial production P.O. transitioning from Program Management/Engineering to Production for visibility.
  • Educate Customers with our ordering policies to ensure customer requirements are met and to prevent any misunderstanding or confusion.
  • Oversee and ensure that the Customer’s production P.O.’s are entered and executed correctly
  • Oversee/maintain the Customer’s shipping preferred method in the system.
  • Interface with the Customer and Accounting for outstanding invoices
  • Evaluate and dissect Job Costing and relay findings back to the Job Cost Team
  • Support and maintain the ISO standards.
  • Ensure a representative is available for customer communication at all times during normal business hours.
  • Generate Production Sales Order and Work Orders 
  • Back log reporting
  • Production quoting
  • Responsible for the overall direction, coordination, performance and evaluation of all customer service and logistics employees.
  • Responsible for the supervisory activities in accordance with the organization’s policies and applicable laws.
  • Responsibilities include meeting company goals and metrics, interviewing, hiring, and training employees; planning, assigning, and directing work; appraisals, rewarding and disciplining employees.
Required:
  • Experience working in a management role with direct reports.
  • High School Graduate or equivalent GED required
  • Understanding of gross margins
  • Prior experience with an Enterprise Resource Planning (ERP) system
  • Able to multi-task
  • Strong knowledge of company computer programs with basic Excel and Word
  • Customer focus oriented
  • Demonstrate an approachable attitude with a positive team working mindset
  • Be the voice of the company to customers
Preferred:
  • Background in Accounting or Finance strongly preferred
  • Experience as a Team Leader, CSM, or Account Manager in a manufacturing environment.
If you’re interested in this Customer Support Manager opportunity - apply now, email ajernigan@selectek.com, or call 470-203-9801 to speak with Ashley Jernigan right away!
 

Meet Your Recruiter

Ashley Jernigan
Technical Recruiter

Ashley is a Georgia State University graduate who was raised in Georgia.  After graduation, she obtained a job in sales, where she uncovered a love for helping others.  In 2021 Ashley made a job change and started her career as a recruiter, where she helped candidates and clients in the Information Technologies and Telecom industries. Ashley joined Selectek in 2023 where she now uses her recruiting and relationship building talents to help candidates secure jobs in the Engineering and Technical industries. Outside of the office, Ashley enjoys hiking with her dogs, working out, hosting dinner parties, and spending time at the lake.

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About Port Richey, FL

Discover exciting job opportunities in and around Port Richey, Florida today! Nestled along the stunning Gulf Coast, this charming town offers not only beautiful beaches and warm weather year-round but also a thriving job market brimming with growth potential. Imagine working just a stone's throw away from the vibrant Stilt House Brewery or catching a live performance at the Towne Square Mall. With renowned art galleries like the Progress Energy Art Gallery and the opportunity to enjoy delicious local cuisine at places like Catches Waterfront Grille, embarking on your career in Port Richey promises a blend of professional fulfillment and unforgettable experiences. Explore our job listings now and unlock the door to a fulfilling career in this captivating region.

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