Customer Service Manager

Port Richey, FL 34668

Posted: 01/13/2023 Job Number: 23097

Job Description

Selectek has an immediate opportunity for a Customer Service Manager in Port Richey, FL. In this role, you will have 6 customer service representatives reporting directly to you within a small manufacturer of medical device parts. You will be responsible for sales processing, assisting customers, doing price quotes, being available to handle customer issues.
Duties & Description:
  • Create and maintain production Request for Quotes (RFQ’s) by data collection through the actual production process
  • Establish best suited P.O. type with customer 
  • Negotiate renewable and new contracts with customers based on customer knowledge, cost, and forecast
  • Coordinate and confirm Customer orders in a timely manner
  • Coordinate customer urgent requests by expediting premium orders by working with all impacted departments
  • Oversee the initial production P.O. transitioning from Program Management/Engineering to Production for visibility
  • Educate Customers with our ordering policies to ensure customer requirements are met and to prevent any misunderstanding or confusion
  • Oversee and ensure that the Customer’s production P.O.’s are entered and executed correctly
  • Oversee and maintain the Customer’s shipping preferred method in the system.
  • Interface with the Customer and Accounting for outstanding invoices
  • Evaluate and dissect Job Costing and relay findings back to the Job Cost Team
  • Support and maintain the ISO standards.
  • Ensure a representative is available for customer communication at all times during normal business hours
  • Generate Production Sales Order and Work Orders
  • Back log reporting
  • Production quoting
  • Responsible for the overall direction, coordination, performance and evaluation of all customer service and logistics employees
  • Responsible for the supervisory activities in accordance with the organization’s policies and applicable laws
  • Responsibilities include meeting company goals and metrics, interviewing, hiring, and training employees; planning, assigning, and directing work; appraisals, rewarding and disciplining employees  
  • Must have experience working in manufacturing or similar environment
  • Experience as a Team Leader, CSM, or Account Manager in a manufacturing environment
  • Background in Accounting or Finance strongly preferred
  • Possess understanding of gross margins
  • Prior experience with an Enterprise Resource Planning (ERP) system
  • Strong knowledge of company computer programs with basic Excel and Word
  • Customer focus oriented
  • Demonstrate an approachable attitude with a positive team working mindset
  • Be the voice of the company to customers
Shift Hours: Monday - Friday 7:30am - 4:30pm
Pay and Wages: $29 - $36/hr depending on education and experience
Benefits: 401(k) plus company matching, health, life, vision, and dental insurance available after first 60 days
If you are qualified and ready to take on this opportunity, then we want to get to know you!
Contact Lia Felcyn (678) 335-6114

Meet Your Recruiter

Lia Felcyn
Technical Recruiter

Originally from Southern California, Lia moved to the Atlanta area in 2005, attending the University of West Georgia and Georgia State University.  Lia graduated from Georgia State University with a Bachelor of Science in Biochemistry.  Shortly after graduation, she accepted an unexpected career opportunity in sales and financial services.  Several years into her career, she began a team lead and team recruiting role, which sparked her passion for the recruiting industry.  Lia has been recruiting a wide variety of professionals in various fields since 2017, choosing to focus on professionals in technical and engineering fields with Selectek since 2022.


Lia is a foodie and outdoor enthusiast who enjoys cooking and trying new restaurants, spending time outdoors in nature, watching animal documentaries, and being a mom of three amazing kiddos.

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Selectek, Inc.
2015 Vaughn Road
Suite 130
Kennesaw, GA 30144