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Customer Service Manager

Port Richey, FL 34668

Posted: 01/06/2023 Industry: Engineering Job Number: 22985

Job Description

We have an immediate need for a Customer Service Manager in the Tampa - Clearwater, FL area. We are looking for someone that has experience in the manufacturing industry and has supervised other customer service reps.

Position may go direct much sooner than 6 months!
Job description:
  • Responsible for creating and maintaining production Request for Quotes (RFQ’s) by data collection through the actual production process.
  • Establishing best suited P.O. type with customer  
  • Negotiate renewable and new contracts with customers based on customer knowledge, cost, and forecast. 
  • Coordinate and confirm Customer orders in a timely manner
  • Coordinate customer urgent requests by expediting premium orders by working with all impacted departments.
  • Oversee the initial production P.O. transitioning from Program Management/Engineering to Production for visibility.
  • Educate Customers with our ordering policies to ensure customer requirements are met and to prevent any misunderstanding or confusion.
  • Oversee and ensure that the Customer’s production P.O.’s are entered and executed correctly
  • Oversee/maintain the Customer’s shipping preferred method in the system.
  • Interface with the Customer and Accounting for outstanding invoices
  • Evaluate and dissect Job Costing and relay findings back to the Job Cost Team
  • Support and maintain the ISO standards.
  • Ensure a representative is available for customer communication at all times during normal business hours.
  • Generate Production Sales Order and Work Orders 
  • Back log reporting
  • Production quoting
  • Responsible for the overall direction, coordination, performance and evaluation of all customer service and logistics employees.
  • Responsible for the supervisory activities in accordance with the organization’s policies and applicable laws.
  • Responsibilities include meeting company goals and metrics, interviewing, hiring, and training employees; planning, assigning, and directing work; appraisals, rewarding and disciplining employees.

  • US Citizen OR Permanent Resident
  • Experience working in manufacturing or similar environment 
  • High School Graduate or equivalent GED required
  • Understanding of gross margins
  • Prior experience with an Enterprise Resource Planning (ERP) system
  • Able to multi-task
  • Strong knowledge of company computer programs with basic Excel and Word
  • Customer focus oriented
  • Demonstrate an approachable attitude with a positive team working mindset
  • Be the voice of the company to customers

  • Background in Accounting or Finance strongly preferred
  • Experience as a Team Leader, CSM, or Account Manager in a manufacturing environment.

Term: 6 month contract to direct hire
Payrate: $29.00 - $36.00 per hour (depending on experience)

Our client is looking to fill the Customer Service Manager position ASAP. If you are interested in hearing more about this opportunity, contact Shelley Laminack at slaminack@selectek.com.

Meet Your Recruiter

Shelley Laminack
Technical Recruiter

Shelley graduated from Kennesaw State University with her Bachelor’s Degree in Business Administration and Management. She started her career as a recruiter of Information Technology and transitioned to Engineering and Technical staffing at Selectek. She found her passion for recruiting through connecting with people and building relationships. Shelley is committed to putting people first and helping them find their dream careers. In her free time, Shelley enjoys hiking and eating ice cream.

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Selectek, Inc.
2015 Vaughn Road
Suite 130
Kennesaw, GA 30144