Customer Quality Leader

Sturtevant, WI 53177

Posted: 03/10/2023 Job Number: 23987

Job Description

Selectek has an exciting opportunity for a Customer Quality Leader in Sturtevant, WI. In this role, you will be a builder for continuous growth in ensuring Customer Satisfaction by driving corrective actions and ensuring processes are robust.  You will enjoy working in an International Environment, with daily worldwide connected activities, various plants and development center connections.
Requirements & Responsibilities:
  • Bachelor of Science in Engineering
  • Prior manufacturing experience+5
  • Experience with RMA, Corrective Actions and Warranty
  • Build relationships with customers
  • Analyze and report customer 0km and/or warranty claims
  • Initiate corrective action for 0km and warranty claims
  • Communicate corrective and preventive action plan activities to customers
  • Report 0km and in field warranty claim trends to management
  • Provide product improvements to Design department
  • Maintain positive relationships with customers internally and externally
  • Ensure Customer and Marketing Requirements are analyzed (Pull or Push projects)
  • Analyze past issues on similar products to avoid recurrences (RETEX- NEVER AGAIN approach)
  • Define the quality targets in accordance with Customers and company targets
  • Participate in concept reviews, ensuring that KS (Knowledge Standards) are accounted for
  • Participate in Design and Process risk analysis to ensure that risks are addressed
  • Validate production readiness through the run at rate methodology.
  • Establish customer PPAP when required
  • Establish project lessons learned from project
  • Leader customer audits                
Shift Hours: Monday - Friday 8:00am - 5:00pm
Pay and Wages: $7,000 - $90,000 annual salary depending on education and experience
Benefits: 401(k) plus company matching, health, life, vision, and dental insurance available after first 60 days
If you are qualified and ready to take on this opportunity, then we want to get to know you!
Contact Lia Felcyn (678) 335-6114

Meet Your Recruiter

Lia Felcyn
Technical Recruiter

Originally from Southern California, Lia moved to the Atlanta area in 2005, attending the University of West Georgia and Georgia State University.  Lia graduated from Georgia State University with a Bachelor of Science in Biochemistry.  Shortly after graduation, she accepted an unexpected career opportunity in sales and financial services.  Several years into her career, she began a team lead and team recruiting role, which sparked her passion for the recruiting industry.  Lia has been recruiting a wide variety of professionals in various fields since 2017, choosing to focus on professionals in technical and engineering fields with Selectek since 2022.


Lia is a foodie and outdoor enthusiast who enjoys cooking and trying new restaurants, spending time outdoors in nature, watching animal documentaries, and being a mom of three amazing kiddos.

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Selectek, Inc.
2015 Vaughn Road
Suite 130
Kennesaw, GA 30144