Customer Quality Engineer

Sturtevant, WI 53177

Posted: 02/21/2023 Industry: Quality Control Job Number: 23701

Job Description

Our client is currently seeking a Customer Quality Engineer.  

The Customer Quality Engineer will be a builder for continuous growth in ensuring customer satisfaction by driving corrective actions and ensuring processes are robust.  In this role, you will enjoy working in an International environment, with daily worldwide connected activities, various plants and development center connections.

  • Analysis and reporting of customer 0km and/or warranty claims.
  • Initiate corrective action for 0km and warranty claims.
  • Communicate corrective and preventive action plan activities to customers.
  • Report 0km and in field warranty claim trends to management.
  • Provide product improvements to Design department.
  • Maintain positive relationships with our customers-Internal and External.
  • Ensure Customer / Marketing Requirements are analyzed (Pull or Push projects).
  • Analyzes the past issues on similar products to avoid recurrences (RETEX- never again approach).
  • Defines the quality targets in accordance with Customers and company targets.
  • Participates in concept reviews, ensuring that KS (Knowledge Standards) are accounted for.
  • Participates in Design and Process risk analysis to ensure that risks are addressed.
  • Validates production readiness through the run at rate methodology.
  • Establishes customer PPAP when required.
  • Establishes project lessons learned from project.
  • Be the leader for customer audit.
  • BS degree in Engineering, with manufacturing environment background
  • Experience with RMA, corrective actions and warranties

Pay Range:
  • $75 – 90k, dependent on experience

This is a Direct Hire position that our client is looking to fill immediately. For more information, please email a copy of your resume to Beka Cassidy at

Meet Your Recruiter

Beka Cassidy
Technical Recruiter

Beka is originally from Virginia and graduated from Liberty University with a bachelor’s degree in Psychology. Originally unsure of what career path to choose with her education, she accepted a Technical Recruiting opportunity in Atlanta after graduating and has since found great fulfillment & meaning in this profession. While her recruiting journey started with an IT firm, she soon found and fell in love with the Engineering niche.  Beka loves the real-world knowledge and application she is able to absorb on a daily basis through her conversations with candidates. She has a genuine desire to connect with others and works diligently to pursue and build meaningful relationships. Apart from her job, Beka enjoys listening to audio books, visiting family and baking.    

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Selectek, Inc.
2015 Vaughn Road
Suite 130
Kennesaw, GA 30144